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Have any questions or concerns ? We’re always ready to help!

Call us at 02477 670370 or fill the online form below:

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How do I track my order?

You should receive the tracking information once the order is dispatched, normally within 24-48 hours. If you still didn't get it or the tracking you received won't load please email us for assistance at


What are your delivery options?
We can offer standard and next-day delivery options. Please select the shipping method at the checkout.
Please be aware there are possible delays (1-2 working days) and this is beyond our control. Please allow an extra day or two for your delivery and if still not received please contact us. 



How do I return an item?

It is easy and fuss-free. Please ensure the item is not used and you need to include your original paperwork and the reason for returning the item. Please return it to :

Lux Distribution Ltd

3 Watling Court 

Attleborough Fields and Estate


CV11 6GX

Once the return is received we will process a refund.

How can I contact your couriers?

If you have chosen the standard shipping method your order will be shipped using MY HERMES. Please visit their page and press "Contact".

If you have chosen next-day delivery service your order will be shipped via DHL. Please visit their page for more information.


Do you provide International delivery?

We do offer international delivery. Please send us an email to get a quote to


What is your returns policy?

The item has to be in its original state, not used or damaged. You have 14 days from the day of the purchase to return the time in order to obtain the refund. 

The buyer is responsible for the return costs.

If your item arrived damaged, not as described please contact us directly to resolve. 

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